Legal notice

Who operates this website, what the service does, and how ride requests are handled before any binding arrangement is made.

Operator and contact

Purpose of the website

This website is an inquiry and communication channel for pre-booked taxi and chauffeur transfers in Albania. Guests can enter a route, see a fare indication where the route can be calculated, and send a request for manual review.

The website does not take online payment, does not sell a ride automatically and does not create an instant transport contract. A ride is arranged only after manual confirmation of availability, pickup point, driver or vehicle, time and final fare.

Responsibility for content and services

The operator is responsible for its own website content. Map, geocoding, routing, hosting, email, messaging or infrastructure providers remain responsible for their own services and terms.

Route times, map positions and fare calculations can depend on third-party data and current road conditions. They are used to prepare the request and must be reviewed before final confirmation.

Legal reference framework

Albanian-law position of the website

The website is operated by Aldi Xhema, identified by NIPT M41305019Q. The site functions as an electronic request and communication service for pre-booked taxi and chauffeur transfer arrangements in Albania, not as an automatic taxi dispatch, online checkout or payment platform.

Under this model, the guest's submission is treated as an invitation/request for service. A binding transport arrangement is formed only after manual acceptance and confirmation of the essential elements: guest, route or time block, pickup point, date, time, vehicle/driver where relevant, price and practical meeting instructions.

Albanian law is the primary reference for the operator's activity, including electronic-commerce transparency, consumer-protection rules, road/transport obligations, tax/accounting obligations and personal-data protection rules. Mandatory consumer rights that cannot be waived remain unaffected.

Priority of Albanian wording and dispute handling

The legal pages are translated for guests. The Albanian commercial and legal context controls the interpretation of the service, especially where a translation is shorter or less precise than the Albanian-law wording.

Before escalating a dispute, the guest should contact the operator with the request reference, route, date, driver if known, screenshots or messages and a clear description of the complaint. The operator should review the request history, messages, status log and driver information before responding.

Service scope and transport role

TIRAVA acts as the public request interface for manually arranged taxi and chauffeur transfer services in Albania. The website collects the information needed to assess the trip; it is not an automated taxi meter, marketplace checkout or instant booking engine.

Drivers and vehicles used for confirmed rides must be operated consistently with applicable Albanian transport, road-safety, insurance, tax and licensing obligations. If a substitute vehicle or trusted partner driver is needed because of capacity, availability or safety, that coordination is handled manually before confirmation where it affects the guest.

Status, communication and evidence

The tracking page is the operational reference for the guest. It can show request received, review/contact, confirmed, driver on the way, driver arrived, canceled or closed. Internal operations tools support the workflow but do not replace direct confirmation shown to the guest or sent through the chosen contact channel.

Messages, change requests, cancellation requests and status changes are stored with timestamps so the operator can understand what was requested, accepted or rejected. Guests should keep the tracking link private because it gives access to the current request status and conversation.

Complaints, language and correction

Operational questions, complaints, correction requests and urgent ride issues should first be sent to the operator using the contact details above or the request tracking page. Include the request reference, route, date and a short description of the issue.

The legal information is provided in several languages for transparency. If translations differ, the operator should interpret them consistently with the Albanian business context and the facts of the confirmed request. This page is operational legal information and is not individual legal advice.

Reference sources